Loudoun Sports and Therapy Center does all of its own billing in house.  This means that we are in constant control of you information as well as the status of your claims.  This process allows us to more timely process claims and more efficiently answer your questions regarding issues that arise.

FAQ:

1.      Who do I call with insurance and billing questions?

For any billing questions or concerns, call our main office number (703) 450-4300.  We will begin the process of assisting you with your question and issues.  In some cases, it may be necessary for you to contact your insurance carrier in order to have issues resolved.

2.      How often do you bill my insurance company?

Many of our insurance companies are billed electronically.  This means that claims are sent electronically over a secure connection to your insurance carrier.  This is done on a daily basis.

If your insurance company accepts paper (hard) copy claims only, these are sent via mail on a weekly basis.

3.      How long does it take for my insurance to process a claim?

This varies based on the insurance company and whether an electronic or paper claim was sent.  Generally you can plan on 20 – 60 days for a claim to be processed.

4.      When am I responsible for my co-payment?

Dollar co-payments:  If you have a dollar amount that you are responsible for at each visit you will be expected to make that payment at the time of each visit.

Percentage co-payments:  If you are responsible for a percentage of the amount billed we will need to wait for your insurance to process your claim before you make payment.  This allows us to ensure that you are paying the proper amount based on what your insurance considered the negotiated rate at for treatment.

5.      How often do you bill me the patient?

Generally you will get a bill when:

• your insurance company has taken action (payment, denial, etc.) on your account / claim.

• your insurance company has not taken action on your account for 30 days

• the amount remaining on your account is strictly your responsibility

• you have outstanding co-pay amounts

We generally send patient statements every two weeks.  This statement will show what payments and correspondence there has been with your insurance company as well as any payments you have made.  In addition it will show that amount due on your account.

** Remember payment of your account is ultimately your responsibility **